Delete Your Vocamemo Account

This page explains how to delete your Vocamemo account and the data linked to it, in the Vocamemo app or without it.

1. Delete your account in the app

Open Vocamemo and go to the Profile tab.
Tap your account at the top of the screen.
Tap Delete account, confirm, and sign in again when the app asks you to.

2. Ask us to delete your account without the app

If you no longer have the app, email privacy@vocamemo.com from the email address of your Vocamemo account, with the subject Delete my account. If you signed in with Apple and chose to hide your email address, tell us the address shown under your name in the app's Profile tab, or the address that you used to sign in. We may ask you to confirm that the account is yours.

We will respond to your request without undue delay and in any event within one month, as required by Article 12(3) of the GDPR.

3. What happens after you ask

Your account is immediately blocked and all active sessions are revoked. You will be signed out.
A 21-day restoration window begins. During this period, your data is retained but inaccessible. If you sign in again during this window, your account will be restored and the deletion cancelled.
After the restoration window closes, your data is scheduled for permanent deletion. Permanent deletion is targeted to complete within 30 days of the original request.

4. What is deleted and what is kept

Permanent deletion irreversibly removes your account data, your learning data, and the records associated with them. Privacy audit logs, such as the records of export and deletion requests, may be retained in pseudonymised form for up to 730 days for legal accountability purposes.

5. Subscriptions

Deleting your account does not cancel a subscription that you bought in the App Store or Google Play. Cancel it in the subscription settings of your store.

6. More information

The Vocamemo Privacy Policy describes the data that we process and how long we keep it. For privacy inquiries: privacy@vocamemo.com