Vocamemo Website and Newsletter Terms

These Terms set out the rules for using the vocamemo.com website and the Vocamemo newsletter. They are the terms of service for services provided by electronic means (regulamin świadczenia usług drogą elektroniczną) referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means. This English version is a translation. The Polish version prevails.

1. Provider

The services described in these Terms are provided by:

Łukasz Ciastko Software Development
Łukasz Ciastko, sole proprietorship (jednoosobowa działalność gospodarcza) entered in the Central Register and Information on Economic Activity (CEIDG), kept by the minister responsible for the economy
NIP (tax identification number): 9492245030
Address: ul. Włoszczowska 34, 42-230 Koniecpol, Poland
Phone: +48 603 818 299

Email addresses:

support@vocamemo.com: the services, complaints and withdrawal from a contract;
privacy@vocamemo.com: personal data, including unsubscribing from the newsletter.

2. Definitions

In these Terms:

“we” means the provider named in Section 1, and “you” means a person who uses the services;
“website” means the vocamemo.com website in its Polish version (vocamemo.com/pl/) and English version (vocamemo.com/en/);
“consumer” means a natural person who uses the services for a purpose not directly related to their business or profession (Article 22¹ of the Polish Civil Code). The right of withdrawal (Section 8) is also held by a natural person running a business, when the contract is not of a professional nature for them (Article 7aa of the Polish Consumer Rights Act of 30 May 2014).

3. Services

On the website we provide these services free of charge:

Information pages about the Vocamemo app and its courses, in Polish and English, with examples of the exercises and features of the app.
The exercise demo (vocamemo.com/pl/demo/ and vocamemo.com/en/demo/), in which you can try exercises from the app. The demo runs in the browser on content prepared by us. It needs no account and does not use the microphone.
The newsletter, described in Section 7.
Cookie and analytics settings: the cookie notice, in which you accept or reject the marketing cookies, the “Cookie settings” link in the footer of the website, which shows the notice again, and the “Turn off analytics” button in the footer of the website, with which you turn off the website analytics in your browser and can turn them on again.

These Terms do not cover the Vocamemo app for iOS, its subscriptions or in-app purchases: they are governed by the App Store terms and the Apple standard licence agreement (EULA).

4. Technical Requirements

To use the services, you need:

a device with internet access and a current version of a common web browser, for example Safari, Chrome, Firefox or Edge;
JavaScript turned on in the browser, to use the exercise demo;
sound turned on, if you want to listen to the audio in the demo;
your own email address and an email program or service, to receive the newsletter. The newsletter consists of ordinary emails, which can be read in any common email program.

5. Rules of Use

Use the services in accordance with the law and these Terms. In particular:

do not provide unlawful content. The website accepts no content from you other than the email address entered in a newsletter form;
subscribe only your own email address to the newsletter;
do not disrupt the website, for example by sending forms automatically or by attempting unauthorised access.

6. Conclusion and Termination of Contracts

Information pages, the demo, and the cookie and analytics settings. You conclude the contract for their use when you open the website. The contract ends when you close the website or stop using it. You do not need to register or create an account. You can change your choice in the cookie and analytics settings at any time.
Newsletter. The conclusion and termination of the newsletter contract are described in Section 7.
You can stop using any service at any time, at no cost.

The newsletter consists of free emails about the Vocamemo app and its courses, including the release of the app for Android. We send it in Polish or English, in the language of the website page where you subscribe.
The newsletter is for people aged 16 or older. If you are under 16, do not subscribe.
The newsletter form is on the newsletter page (vocamemo.com/en/newsletter/), on the page of the Android app (vocamemo.com/en/android/) and in the footer of the other pages, except the exercise demo. To subscribe, enter your email address in the form and click “Subscribe”. By sending the form, you agree to receive the newsletter at that address.
Before we send the first newsletter, we will send an email with a link to confirm the subscription to the address you entered. The newsletter contract is concluded when you confirm the subscription with that link. Without the confirmation, we will not send you the newsletter.
The newsletter contract is concluded for an indefinite period. You can terminate it at any time and at no cost by unsubscribing from the newsletter: click the unsubscribe link in any email or write to privacy@vocamemo.com. The contract ends when you click the link or when we receive your email.
We may end the newsletter for all subscribers for an important reason, for example when we stop developing the Vocamemo app or replace the newsletter with another way of informing subscribers about the app. We will tell subscribers so by email at least 14 days in advance. The contract ends on the day the newsletter ends.
We may stop sending the newsletter to an address with immediate effect if emails cannot be delivered to it or if the address was subscribed in breach of Section 5.
We may change the design, frequency and way of sending the newsletter when we develop the app and its courses, when technical or security reasons require it, or when we change our email provider. Such changes cost you nothing. We will tell you by email in advance about a change that significantly and negatively affects your use of the newsletter.
The data that we keep in connection with the newsletter is described in Section 6a of the privacy policy (Section 12).

8. Withdrawal from the Newsletter Contract

If you are a consumer, you can withdraw from the newsletter contract within 14 days of its conclusion, without giving a reason and at no cost.
To withdraw from the contract, send us a statement of withdrawal before this period ends, by email to support@vocamemo.com or by post to the address in Section 1. You can use the model form in the Annex, but you do not have to. We will confirm by email that we have received a statement sent by email.
After withdrawal, the contract is deemed not to have been concluded. We stop sending you the newsletter and delete your data in accordance with the privacy policy.
Regardless of the right of withdrawal, you can unsubscribe from the newsletter at any time (Section 7), even after the 14 days. The result for you is the same: you no longer receive the newsletter and you pay nothing.

9. Complaints

If a service does not work as these Terms describe, you can make a complaint by email to support@vocamemo.com or by post to the address in Section 1.
In the complaint, describe the problem and when it happened, and give the address to which we should reply. If the complaint is about the newsletter, give the email address subscribed to the newsletter. This information helps us deal with the complaint faster.
We will reply within 14 days of receiving the complaint, by email or by letter to the address given in the complaint.
If you are a consumer and we do not reply within this period, we are deemed to have accepted the complaint.
If we do not accept the complaint, our reply will say whether we agree to resolve the dispute out of court (Section 10).
We are liable for the conformity of the newsletter with the contract on the terms set out in Chapter 5b of the Polish Consumer Rights Act of 30 May 2014.

10. Out-of-Court Dispute Resolution

If you are a consumer, you can use out-of-court ways of dealing with complaints and pursuing claims. For example, you can ask a municipal or district consumer ombudsman (rzecznik konsumentów) for free help, or use mediation or a permanent consumer arbitration court at a regional inspectorate of the Trade Inspection (Inspekcja Handlowa). Taking part in such proceedings is voluntary for both parties.

The rules of access to these procedures and the register of the bodies that run them are on the website of the Polish Office of Competition and Consumer Protection (UOKiK): polubowne.uokik.gov.pl. The European Commission keeps a list of out-of-court dispute resolution bodies in all countries of the European Union: list of ADR bodies.

11. Risks of Using the Services

Using the internet involves risks, such as malicious software, messages that pretend to come from known companies in order to obtain data (phishing), interception of data on an unsecured network, and unwanted messages (spam). The website uses an encrypted connection (HTTPS). In the newsletter we never ask for passwords or payment card details. Use a current browser and a current operating system, do not open suspicious links or attachments, and check the address of the sender of a message.

The website stores cookies and other data in your browser and loads an analytics script. Their functions and purposes are described in Sections 6b and 6c of the privacy policy (Section 12).

12. Personal Data

The controller of your personal data is the provider (Section 1). The Vocamemo Privacy Policy describes what data we process, for what purpose and what rights you have, in particular in Sections 6a (newsletter), 6b (cookies and data stored in the browser) and 6c (website analytics).

13. Changes to These Terms

We may change these Terms for important reasons, which are:
- a change in the law;
- a decision or judgment of an authority or a court;
- the addition, change or ending of a service;
- a change in our details or in the providers with whose help we provide the services, for example the email provider;
- security reasons and the prevention of abuse.
We publish the new version of the Terms on this page with a new effective date. The use of the information pages, the demo, and the cookie and analytics settings is governed by the version in force at the time of use.
We will tell newsletter subscribers about the changes by email at least 14 days before they take effect and send them the new text of the Terms. If you do not accept the changes, you can unsubscribe from the newsletter before that day, at no cost. A change required by the law or by a decision of an authority may take effect earlier if the law or the decision requires it.

14. Governing Law

Contracts concluded under these Terms are governed by Polish law. If you are a consumer and live in another country, this choice of law does not deprive you of the protection given to you by the provisions of the law of that country that cannot be excluded by a contract.

15. Final Provisions

These Terms are available free of charge on this page, including before you use the services. You can save and print them with your browser.
These Terms are available in Polish and English. The Polish version is binding, and it prevails if the two versions differ.
These Terms take effect on November 9, 2026.

Annex. Model Withdrawal Form

The model form in Annex 2 to the Polish Consumer Rights Act of 30 May 2014, in translation.

MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

To: Łukasz Ciastko Software Development, ul. Włoszczowska 34, 42-230 Koniecpol, Poland, support@vocamemo.com

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/contract for the supply of the following goods(*)/contract for a specific work consisting in making the following goods(*)/for the provision of the following service(*)

Date of conclusion of the contract(*)/of receipt(*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if this form is sent on paper)

Date

(*) Delete as appropriate.